VA Coordinator
Iloilo City, Iloilo
Posted more than 30 days ago
- Company:
- Prosper Virtual Assistants, Inc.
- Company Description:
- Prosper was created in 2015 in Eau Claire, Wisconsin. In 2018, the company saw tremendous growth as a property management entity, expanding from just under 400 properties managed to 1,800 rental properties in an 8-month time period. Today, Prosper manages properties all over the Midwest. You can visit Prosper’s marketing website at www.ProsperPads.com. With this expansion came immense growing pains, and even though management fee collections had increased exponentially, the overall profit margin did not. In short, Prosper was doing a lot more work and not making any more money to show for it. Examining the data, Prosper realized that labor had skyrocketed with the expansion and all of the increased revenue was being burnt up by paying a larger staff. Prosper management then looked into different ways to decrease labor costs and increase profit margins, which led to several trips to the Philippines to train staff members to take over jobs that were currently being performed at the corporate headquarters. What Prosper realized during this time, was that the virtual assistants were clearly capable of doing any task that was being done back in the United States. Not only could the task be done overseas, but the team that Prosper recruited and trained were incredibly reliable, trustworthy and dedicated workers that could in most cases, accomplish tasks quicker than the staff members working in the United States, at a fraction of the cost. This led to Prosper consulting with other small businesses to help them solve the issues that Prosper had solved with the use of Virtual Assistants. Fast forward to today and Prosper now has a training facility in Cebu City, Philippines and is the only Business Process Outsourcing company in the USA that has trainees work for an American Small Business before they work for your business. Prosper now believes that Virtual Assistants are an absolute necessity for every small business to create the best service for their clients and prospective clients while achieving maximum profit for their business.
- Contract Type:
- Contract
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
We are looking for aspiring & enthusiastic virtual assistants to help our team grow. To ensure a positive experience for the customer coaching and managing virtual assistants. A team leader will also assist with the execution of daily operations by overseeing virtual assistants training and performance reviews. We are aggressively expanding our company, so our ideal candidate would be independent, with strong leadership skills, tech-savvy, quick learner and a great multi-tasker.
Roles and Responsibilities
Handling Daily Operations
Team leads are hands-on leaders. They make sure correct procedures are followed and routinely give directions to Virtual Assistant on what to do and how to improve. When a VA needs help dealing with customer concerns, team leaders may step in to offer advice, or authorize a special adjustment. Scheduling VAs based on what works well with the clientele and to ensure adequate coverage is also one of their duties.
Evaluating Performance
Monitor how both their group and its individual virtual assistants are performing. They think of ways to increase productivity and customer satisfaction. Their observations may be documented in written reports submitted to higher management.
Seeking Feedback
Good leaders know that those “in the trenches” often have interesting ideas and perspectives. Team leaders ask virtual assistants for input on how to increase productivity and better serve clients.
Ad Hoc
Job Requirements:
● College level with work experience or a college graduate
● With at least a year of experience as Team Leader in a BPO setup handling at least 15 agents
● Good in written and conversational english
● Organized & Self-driven
● Willing to work on shifting schedules
Technical:
☐ Laptop with a good condition battery and working webcam on it. Specification of core i5 & with at least 8gb ram
☐ Primary Internet 15mbps (willing to upgrade at own expense)
☐ Noise-cancelling headset
☐ Contingency plan incase of a power outage
☐ Metrobank personal savings account