Spanish Bilingual - Healthcare Account (CSR)- Up to 20k - Makati

Makati, National Capital Region

Posted more than 30 days ago

Company:: Field Innovators Inc.
Company Description:: The ideal candidate for this role should have proven Field Service experience, the ability to troubleshoot, test, repair and service technical equipment, English literacy, the ability to work flexible shifts and to adapt to changing work schedules, familiarity with mobile tools and applications, and a technical degree or certification1234. Responsibilities of a Field Service Technician: Providing service and customer support during field visits or dispatches. Managing all on-site installation, repair, maintenance, and test tasks. Diagnosing errors or technical problems and determining proper solutions. Producing timely and detailed service reports. Documenting processes. Operating vehicles in a safe manner and using field automation systems. Following all company’s filed procedures and protocols. Cooperating with the technical team and sharing information across the organization. Comprehending customer requirements and making appropriate recommendations/briefings. Building positive relationships with customers.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Junior High School
Gender:: Any
Number of vacancies:: 10

Job Description

REQUIREMENTS
Any Medical Allied Courses (graduate not required, experience is optional)
OR
6 mos healthcare experience (BPO/Non BPO) for non medical related courses

JOB DESCRIPTION
Respond to inbound calls, emails, and chat messages of customers in both Spanish and English languages
Resolve customers’ issues in an empathic and professional manner
Process customer requests in a timely manner and monitor the progress of new applications or issues
Comply with the company's procedures and policies in performing your function"