Regulatory Compliance Manager
Taguig City, Rizal
Posted 23 days ago
- Company:
- Neksjob Philippines
- Company Description:
- ABOUT US Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
- Contract Type:
- Full Time
- Experience Required:
- More than 10 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Taguig
Responsibilities:
Manage and Develop the Service Delivery Operations team.
• Responsible for career management of service delivery operations staff (e.g., training, engagement, mentoring, succession planning and annual performance process)
Manage Solution Delivery
• Ensure execution of delivery work across one or more service delivery operations
• Drive optimization of delivery of standard solutions within an area(s) of expertise
Manage Contract Operational and Financial Commitments
• Manage and reduce costs on standard offerings, assets, technologies, licenses, facilities, and subcontractors (where required)
• Manage recruiting, staffing, pyramid mix, utilization, cost-to-serve, and capacity of staff to optimize the balance between cost and delivery targets.
Participate in solution design processes.
• May lead or support the design of new offerings or services for industry/functional/technical areas
• May review and validate specific solution configuration/deal shaping, to ensure delivery capability will achieve client expectations. Work with delivery leadership to sign off on the solutions.
Work with Delivery Account Management Leaders and Commercial Directors to proactively
• Address performance issues across the service delivery operations, create an operational approach and implement continuous improvement
• Manage supply and demand, service quality, and processes to meet delivery expectations
SKILL AND QUALIFICATIONS:
Standard Delivery Ops Manager role, no domain
- 8 to 12 years of work experience; with 5 to 10 years of supervisory experience
- Preferred financial background