Customer Service Associate

Taguig, National Capital Region

Posted today

Company:: SL Temps Inc.
Company Description:: SL Temps Inc. is a Manpower and Outsourcing service provider catering to the needs of its clients since 2009. We match the right people with the right companies. Using Targeted Selection and Accounts Management systems, we make sure that you are getting competent candidates in the fastest time possible. Our after sales service is proficient in providing you all the comforts you deserve so that you can work more efficiently. We offer our services for One-Time Placement, Project-Based Hiring, Manpower Servicing Contracting, Promotions, Short-Term or On-Call Assignments and HR and Payroll Outsourcing.
Contract Type:: Temporary
Experience Required:: No Experience
Education Level:: Bachelor’s Degree
Gender:: Female
Number of vacancies:: 3

Job Description

Qualifications:
-Bachelor's Degree/4 year course
-MUST have at least 6 months experience in Customer Service
-Willing to work in BGC Taguig;
-Knowledgeable with any of the following applications such as Ingenium, Prism, OJA, Sales Force CRM, Lotus Notes, and the various notes is an advantage.

Job Description:
-Conducts outbound calls to CPMA call outs in an accurate, professional, timely and polite manner using the prescribed scripts.
-Handles simple and general inbound phone inquiries in a timely, professional, accurate and courteous manner as well as adhere to required scripts.
-Refers request beyond scope and/or escalate as appropriate clients’ complaints if any, to his/her Team Lead.
-Logs successful calls in Sales Force within the call date and immediately refers requests beyond scope for callback to a tenured staff. ----Monitors and closes all open SRs on agreed turnaround time.