Customer Service Representative and Admin - Dayshift Onsite
Pasig, National Capital Region
Posted more than 30 days ago
- Company:
- Zigzag Global
- Company Description:
- ZigZag Global builds powerful partnerships that multiply impact in every aspect of life - clients, stakeholders, employees, and the community. We source, onboard, and support exceptional talents to partner with exceptional businesses. ZigZag Global partnerships are powered by performance, integrity, and agility that exponentially decreases input and increase output. The result is more opportunities for you to focus on - more impact to your business and life.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
About our client
Our client's philosophy is to take a holistic approach to sleep - providing a range of products and services to help their customers get to sleep, wake up refreshed, and get more out of life.
They are Australia's first retailer to sell a broad range of products from air purifiers, humidifiers, dehumidifiers, ear plugs, memory foam pillows, white noise machines and many more.
Responsibilities:
Sales Enquiries – provide product advice and have specialist knowledge, taking & entering orders (phone, email, chat, social media, eBay)
Customer Service – order status enquiries & tracking, faulty products/returns, requests, product troubleshooting & product advice, following up incomplete payments, returning missed calls/emails (phone, email, chat, social media, eBay)
Admin – managing orders sent through suppliers, checking warehouse has shipped orders, managing backorders, ad hoc updating tracking numbers, order redeliveries
Phone calls only constitute about the 10 -15% of daily role – but are critical to the business
They are looking for someone who is/has:
Smart and able to learn quickly – will need to be generalists and wear many hats
Really good American accent that is very clearly understood – and can understand broad Australian accents
Excellent English Skills – written and spoken
Confident, outgoing, engaging personality – need to have confidence to provide specialist advice on expensive purchases
Need to be able to develop a rapport/relationship with customers
Good attention to detail
Research ability when required to find new products or do competitor research
Previous experience with Australian company is a real advantage
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