IT Staff / Desktop Support Engineer

San Nicholas, Ilocos Norte

Posted more than 30 days ago

Company:: Systemantech Inc.
Company Description:: Systemantech began its full operation on January 1, 2007 and became one of the major players in IT Outsourcing Services in the field of Level 1, Level 2 support. In 2008, Systemantech expanded its operation by establishing support offices in Cebu and in Davao to support Visayas and Mindanao clients. In 2009, Systemantech adopted ITIL best practices thru training and passing of the ITILv3 Foundation certification and establishing the Enterprise IT Management Department to provide solutions on Helpdesk System, Desktop Management System, Network Management System and Server and Applications Monitoring. In 2012, Systemantech started professionalizing its services by developing the competency of its personnel through training. In 2015, Systemantech was recognized as one of the 25 most promising IT Services Companies by CIO Outlook. Systemantech continues to improve in order to attain its vision of being the preferred Managed Services and IT Management provider. Our commitment is to improve client business through the use of technology, supported by competent professional and to ensure continues improvement that provides exponential benefits to the clients and company.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Male
Number of vacancies:: 3

Job Description

Top Qualification:

1. At least 6 MONS OF EXPERIENCE
2. Graduate of IT degree or any related college program
3. Good in CPU hardware and software troubleshooting / Printer Troubleshooting / Network basic.
4. Good verbal and written communication skills
5. Has customer service and rapport-building skills.
6. Has problem-solving and troubleshooting.
7. Intermediate in analytical and organizational skills with strong attention to detail.
8. Willing to do onsite work in Robinsons Place San Nicolas, Ilocos Norte.
9. Has basic knowledge of ticketing systems.
10. Basic knowledge in Server, Router, and Switches installation
11. Has a customer-oriented personality
12. Has flexibility in fieldwork

DUTIES AND RESPONSIBILITIES:
1. Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.
2. Diligently attends to assigned tickets and provides support within the specified SLAs
3. Responsible with level 1 (phone & remote) & level 2 (on site) support.
4. Regularly updates on the status of assigned service request or incident.
5. Reports and updates helpdesk on incident or service requests encountered beyond the assigned service request.
6. Provides assistance to end-users on standard applications and specialized software.
7. Troubleshoots hardware problems, replaces defective parts and makes necessary escalation to the authorized person.
8. Responsible in formatting/Cloning of PC, Desktop, Laptops
9. Network connection configuration, testing and basic troubleshooting.
10. Performs regular checkup of PC desktop/laptop and a like (such as but not limited to defragmentation/patches/virus updates)
11. Escalates problem that requires immediate attention of helpdesk, team leader or appropriate authorities.
12. Performs other relevant tasks that may be assigned from time to time