Subject Matter Expert
BGC Taguig City, National Capital Region
Posted more than 30 days ago
- Company:
- TASQ STAFFING SOLUTION INC.
- Company Description:
- What we do Executive Hiring Through its Executive Hiring services, TASQ helps companies attract senior leaders to take on strategically significant roles. Mid-level Role Placement TASQ offers placement services for mid-level roles to support companies in their bid to ensure operational effectiveness and efficiency. Entry Level Recruitment Recognizing that top caliber talent is a must at all levels in any organization, TASQ provides entry level recruitment services guaranteed to bring in the most suitable candidates who are starting out in their careers. Multi-Lingual TASQ enables companies to have a competitive advantage in an increasingly global economy by matching the most qualified multilingual candidates to identified roles. Technical Recruitment To help companies be at the forefront of technology and remain relevant in this ever evolving world, TASQ finds the best tech talent to fulfill clients’ IT requirements. Recruitment Process Outsourcing With its RPO Services, TASQ delivers holistic, end-to-end hiring solutions (people, process, platform) to fulfill companies’ recruitment needs.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 16
Job Description
12-18 months' work experience as a Subject Matter Expert in Microsoft product support, Service Desk, or tech support processes.
Proven ability to gather disorganized data into usable knowledge articles.
Experience troubleshooting Microsoft products such as Exchange on-prem (EOP), Teams, SharePoint, Outlook, OneDrive, and Share Drive.
Key Responsibilities:
Utilize active listening and questioning techniques to determine the root cause of issues and resolve them efficiently.
Demonstrate exceptional knowledge of customer care operations and processes.
Analyze problems, evaluate solutions, and collaborate with colleagues to resolve issues.
Take ownership of customer issues and ensure they are resolved thoroughly and empathetically.
Assist Service Engineers in implementing and improving processes and procedures within the team.
Actively troubleshoot and escalate issues as needed to ensure timely resolution.
Maintain confidentiality and data protection for customer interactions.