Client Success Officer - Hybrid (open for fresh graduates)

Pasig City, National Capital Region

Posted 10 days ago

Company:: Eteam Workforce Private Corporation
Company Description:: ETeam was formed in 1999 with the goal of becoming the company of choice for clients, talent and staffing professionals. Today, we’re one of the fastest-growing global companies and ranked as one of the best companies to work for by Staffing Industry Analysts. We aspire everyday to do quality work for our clients and help our talent work at some of the most amazing companies.
Contract Type:: Contract
Experience Required:: No Experience
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

OPEN FOR FRESH GRADUATES

Title: Client Success Officer
Contract Duration: 6 months
Salary Offer: Php20,000 - 21,000
Location: Ortigas, Pasig
Work Arrangement: Hybrid

JOB DESCRIPTION

Client Success Officer must have excellent communication, social, administrative, record-keeping and computing skills to handle tasks efficiently. Responsible for knowing how various tools and systems works, training clients, checking that data/statistics are accurate. Must have good interpersonal skills to deal with customers and collaborate with other departments in the company, such as marketing, product, moderation, etc. They require excellent customer service skills to enable them to deal politely and effectively to give accurate instructions and/or in case customers’ inquiries or complaints arise.

Onboard new clients to apps and tools included to the services availed
Help process value added services for clients
Review and verify statistics from apps and tools
Observe product utilization and give intel of the clients behavior to sales managers
May provide administrative assistance to leads and management team members as required
Report unusual activity to supervisors
Extract PIs and new onboarded clients
Calling clients regarding their payment issues
Create addendum if needed
Help in calling lead gen and uploading listings of clients if necessary

QUALIFICATIONS

Ability to multitask and switch focus quickly.
Training experience is highly desired.
Good communication skills (Verbal and Written Communications, English and Filipino).
Strong attention to details and desire to follow procedures and clearly give instructions.
Ability to analyze and solve technical issues.
Willing to work in a multicultural environment.
High level of integrity, honesty, and judgement; Diligence and discipline in work ethics.
Strong interest in and understanding of online marketplaces preferably real estate, cars and other services.
Candidate must possess at least a Bachelor's/College Degree, any business and IT related courses.