Customer Service Representative (CSR) - Davao

Davao city, Davao del Sur

Posted 17 days ago

Company:: Neksjob corporation
Company Description:: About the business and the role The client is a fast-growing Managed IT Service Provider. They serve a diverse client base across Australia, ranging from SMB to corporate businesses across a broad range of industries. We are seeking an enthusiastic Level 1-2 service desk engineer with a strong work ethic to join our team. Job benefits: High exposure to the latest and a wide range of enterprise-grade technologies. A culture of continuous learning and development Working within a supportive team - collaborative, friendly and energetic Your job role: Provide support to clients via telephone, email, remote access tools and onsite. Troubleshoot and resolve complex technical issues related to hardware, software, and network connectivity. Resolve incidents assigned to you in a timely manner ensuring customer service and client outcomes are paramount. Monitor and action alerts from client systems. Attend onsite for onsite support when required. Requirements: Minimum 2 years experience in providing technical service role. MSP experience well regarded. Strong troubleshoot and problem-solving skills. Strong knowledge of Windows OS, Server, and Networking Experience with Microsoft 365 cloud technologies - Office 365, Exchange, Azure AD, SharePoint/OneDrive, MDM Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members alike. Ability to prioritize and manage multiple tasks simultaneously. A passion for technology and a commitment to staying up to date with the latest developments in the field.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Junior High School
Gender:: Any
Number of vacancies:: 10

Job Description

LOCATION: DAVAO

MUST BE 18 YEARS OF AGE AND ABOVE
AT LEAST HIGH SCHOOL GRADUATE WITH DIPLOMA/CERTIFICATE
MUST NOT BE A STUDENT/ENROLLED, AND SHOULD HAVE NO PLANS IN PURSUING THIER STUDIES W/IN 2 YEARS EMPLOYMENT IN TP
WILLING TO WORK FULL-TIME AND IN SHIFTING SCHEDULE (NO PART-TIME)
CANDIDATE MUST NOT BE A FORMER TELEPERFORMANCE EMPLOYEE
NO PRIOR APPLICATION WITH TELEPERFORMANCE FOR THE PAST 30 DAYS
AVERAGE TO EXELLENT ENGLISH COMMUNICATIONS SKILLS
COMPUTER LITERATE AND WITH GOOD WEB NAVIGATION SKILLS
AVAILABLE TO START ASAP