Assistant Manager (Operations) - Cebu City

Cebu City, Cebu

Posted more than 30 days ago

Company:: V-Call Center Link (VCC Link), Inc.
Company Description:: YOUR TALENT SOLUTIONS PARTNER FOR THE LONG HAUL. V-Call Center Link (VCC Link), Inc. was established in 2004 primarily as a firm that offers solutions to offshore and outsourcing companies, addressing business needs such as the supply of quality workforce, customer service training, and turnkey solutions set up. Champion contributor for the Philippines Information Technology and Business Process Management (IT-BPM) sector, VCC Link has now focused on providing recruitment solutions to the outsourcing industry.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

Job Overview

· Drive overall performance and manage team and process deliverables.
· Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines.
· Produce reports to gauge process performance.
· Steer process meetings/calls to a logical conclusion.

EXPERIENCE AND QUALIFICATIONS
· Minimum 1 - 2 years of work experience in Business Process Off-shoring
· Clear written and verbal communication.
· Knowledge of state insurance licensing
Willing to work onsite in Cebu City