Call Center Agent-Iloilo City
Iloilo City, Iloilo
Posted 4 days ago
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 200
Job Description
To qualify for this role, you must meet the following criteria:
Strong communication and interpersonal skills are essential.
Proficiency in English is mandatory.
Flexibility to work different shifts, including weekends and holidays, is required.
High school or senior high school graduates, regardless of BPO experience, are encouraged to apply.
Willingness to work at the Iloilo City office is a must.
The client will provide detailed information about the competitive salary and benefits packages.
As a call center agent, your responsibilities will include:
Handling incoming customer calls professionally and promptly.
Addressing customer inquiries, concerns, and requests.
Providing accurate and relevant information to ensure customer satisfaction.
Resolving customer complaints or issues with empathy and patience.
Documenting and updating customer interactions using company systems and databases.
Following company guidelines and protocols for call handling.
Escalating complex or unresolved issues to the appropriate department or supervisor.
Meeting or exceeding individual and team performance targets, including call quality and customer satisfaction.
Staying updated on product knowledge, company policies, and industry trends.
Participating in ongoing training sessions and coaching to enhance skills and performance.
This is a full-time position.
For Account 1, the benefits include:
Free meals and medicine
Accidental and life insurance
Allowances
Free shuttle service
Perfect attendance bonus
For Account 2, the benefits include:
Skills premium pay
Day 1 HMO coverage
21 leaves that can be converted to cash
Allowances
Life insurance
If you meet the qualifications for this role, you can expect to receive communication for an interview within 24-72 business hours. Communication will be conducted via a phone call, and a follow-up text and email if you're not able to answer the call.