Customer Support Specialist

The role involves managing over 100 daily customer inquiries across multiple channels, ensuring prompt and exceptional service.

The aim is to foster a positive brand experience for existing customers and convert inquiries into sales for prospective shoppers.

Responsibilities include engagement through Zendesk, WhatsApp, Facebook, Instagram, Stamped, live chat, and phone communications post-training.

Qualifications:

Candidates must possess proven customer service and sales expertise, with a preference for those familiar with Zendesk or similar platforms.

A quick learner with multitasking ability and a dynamic approach to a fast-paced environment is essential. Prior experience in intimate apparel will be considered an advantageous asset.

Experience in Shopify and Zendesk is a must.

High priority for female candidates.

Prior Experience:

Applicants should have a background in customer service, preferably within the e-commerce sector, with experience in handling a high volume of customer inquiries.

A track record of successful sales, especially in women's apparel, would be advantageous.

Proficiency in using customer service platforms like Zendesk and CRM tools, along with experience in multitasking across various communication channels (social media, live chat, email), is expected.

Prior roles should have required the demonstration of problem-solving skills and the ability to deliver discreet and effective sales-driven solutions.

High-level writing skills and proficiency in English as a first language are paramount for effectively responding to queries.

Experience with customer service over the phone is also critical, ensuring clear and professional communication.

Working Hours:

Describe the work schedule the staff will follow Eg. 9am-6pm AEST.

Work Set Up:
Onsite - Libis, Quezon City