Reservation Agent
Las Piñas, National Capital Region
Posted more than 30 days ago
- Company:
- The Excelsior Hotel
- Company Description:
- The Excelsior Hotel is a 4-star hotel that is conveniently located in the heart of the entertainment, shopping and commercial district of Las Piñas City. It has a total land area of 12,000 sqm with 186 rooms, 4 function rooms (Orchid, Memosa, Tulip, Peony), spacious parking lot, garden area for any event, with 5 F&B outlets (Sky Sports Bar, Buffet Gourmand, Mignon Restuarant, Cafe Excelsior, and Room Service), swimming pool, Business Center, Spa & Gym, 11 meeting rooms, kid's play area, and cafeteria for all employees. The hotel is 11km from the Ninoy Aquino Internal Airport, 500 meters from SM Southmall and Alabang Town Center.
- Contract Type:
- Contract
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Female
- Number of vacancies:
- 1
Job Description
-Manage all aspects of hotel room reservations, including availability, rates, and booking channels.
-Respond promptly and professionally to all guest inquiries related to reservations, cancellations, and modifications.
-Ensure that all reservations are entered accurately into the hotel's reservation system and that all necessary information is collected from guests.
-Work closely with the hotel's sales and marketing teams to ensure that room inventory is managed effectively and that all promotional rates and packages are properly set up and available to guests.
-Communicate effectively with other team members and departments to ensure that guest needs are met and that any issues are resolved in a timely and effective manner.
-Provide exceptional customer service to all guests and ensure that all interactions are professional, courteous, and helpful.
-Work closely with the hotel's revenue management team to ensure that rates are properly set and adjusted based on demand and market -conditions.
-Perform other duties as assigned by the hotel's management team.
- Salary:
- 15.860,00 ₱ Monthly