Incident Manager
Muntinlupa, National Capital Region
Posted 4 days ago
- Company:
- GECO Philippines
- Company Description:
- GECO Asia is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines. For the last 12 years, we’ve been known in the Asia Pacific marketplace as a specialist provider of high-end IT resources. We are best known in the Asia Pacific market as a qualified provider of Specialist SAP Resources. We have been operational in the Asia Pacific IT marketplace since 2006 when we were setup as an Asian arm of GECO-Group, a German market leader in the IT project and recruitment market. Since the year 2018, we operate as an independent company with our headoffice in Singapore. GECO Asia operates under an Employment Agency Licence No. 07C4453 issued by Singapore Ministry of Manpower.
- Contract Type:
- Contract
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 2
Job Description
• At least 3 years of experience in Incident Management, Problem and Change Management and IT Operations
• Strong verbal and written communication skills, with the ability to translate technical information Ill business terminology and experienced with Client, Vendor and stakeholder interaction
• A solid understanding of the ITlL Incident & Change Management process
• Experience and knowledge of change management principles, methodologies and tools
• Willingness to render rotating shifts and should have no preference to schedule
• Possesses strong attention to detail, leadership, problem solving and analytical skills
• High level understanding of multiple IT Platforms and Infrastructure, and has good technical management, technical understanding, analyzing information, informing others, problem solving, coordination, strategic planning and quality management
• Responds adequately to inquiries and complaints
• Managed multiple high priority initiatives in a fast paced, highly technical environment
• Experienced with any ticketing system, but experience in CASO ticketing tool is a plus
• Able to develop and provide SLA's and KPl's
• ITlL Certification is a plus