Data Analyst

Qualifications
●Years of Experience: 3-5 years of experience in software development or QA roles
●Experience working with SQL required
●Experience in Google Data Studio, Google Sheets, Excel required
●Experience in Google BigQuery, Tableau, Power BI, Metabase, DaaS preferred
●Experience in Hadoop or Big Data technologies preferred
●Experience working with MySQL preferred
●Experience working with Python/Scala preferred
●Experience in JIRA and Confluence preferred
Job Description
OVERVIEW
I. ROLES AND RESPONSIBILITIES
A. Does (The tasks / responsibilities that the role performs to address requirements in Key Result Areas)
●Ability to gather business requirements and translate the requirements to reports and dashboards
●Create simple yet effective dashboards, reports, etc. as needed by the business in support of projects and operational requirements
●Provide actionable insights by performing data analysis and data mining
●Perform complex ad hoc data queries and provide data extracts as needed by the business
●Create and update documentation and help maintain the team document portal
●Build complex queries on large volumes of data using SQL
●Act as primary Analyst for urgent data and reporting requirements as required by the Leadership team
●Act as L1/L2 Analyst for urgent operational data requirements
●Ability to provide requirements, updates, and resolve known issues in timely manner
●Support Delivery team in the distribution of reports, data files, etc. via email and sftp, and maintenance of distribution list
●Create and update operations support documentation, and maintain tech and operations support document portalEnsure data security practices in the deployed pipelines
●Standardize different queries and optimize them to speed up query times
●Build automation workflows and ensures job uptime and performance
●Attend escalated support calls during business hours and outside business hours (e.g. weekdays after 6 PM, during weekends and holidays, etc.)
●Identify automation opportunities and implement workflows
●Maintain uptime for different automation tasks

B. Displays (The Knowledge, Skills, and Behaviors indicating how tasks / responsibilities will be performed)
●Ability to handle urgent data and reporting requirements from the business
●Willingness to work with different stakeholders across the organization
●Leadership skills to help establish the team’s ways-of-working, processes, deliverables, and documentation
●Strong collaboration skills
●Agile mindset with ‘fail fast, learn fast’ attitude
●Detail-oriented to verify the integrity of gathered data and reports
●Experience in analytics and data warehousing concepts, terminologies, and architecture
●Good oral and presentation skills are a must
●Excellent team player with good analytical skills in providing insights to numbers
●Ability to work closely with colleagues to try and identify data related problems and solve them
●Capability to adapt, develop or introduce projects that can be used for data analysis
●Coordinates and supports the Technical Team on the updates of the Data Sources System

B. Delivers (The specific outputs / tangible results produced by the role; resources responsible for)
●Dashboard, reports, data extracts, and ad hoc requests to the business
●Top-notch analytics support in accordance with agreed SLAs and KPIs
●Comprehensive and up-to-date support documentation
●Improvements in queries and reporting performance
●Processes and workflows in accordance with best practices