Eligibility Specialist Representative
Ortigas, Pasig, National Capital Region
Posted more than 30 days ago
- Company:
- VISAYA
- Company Description:
- Empowering Growth with Global Talent and Global Excellence Welcome to VISAYA KPO, where global talent and excellence unite, empowering growth and fostering enduring partnerships.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
- Handle high volume of inbound/outbound calls for customers that need to be screened financially and medically for financial assistance.
- Uses company screening tool to determine customers eligibility for State and Federally funded programs.
- Conduct the appropriate application support based upon state or federal regulations. Facilitates the application process or directs the customer to the appropriate next step.
- Provide instruction or work directly with the customer or their appointment of representative to complete the appropriate application and acquire all necessary releases, signatures and supporting documents.
- Submit the application and supporting documentation to the appropriate institution in accordance with company protocol.
- Act as an advocate for the customer, but also serves as a liaison to other colleagues, client hospital personnel, and government agency staff in a collaborative effort to establish eligibility coverage for future or incurred medical expenses.
- Provide superior customer service and maintains a professional image.
- Meet or exceed established productivity, quality, and revenue metrics.
Requirements:
- At least six months of experience in a customer service role, interacting directly with customers either in-person or over the phone.
-Experience working in a role that requires prioritization of multiple critical priorities while ensuring quality and achievements of performance metrics.
- Demonstrated experience communicating effectively with a customer and simplifying complex information.
- Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
- Experience with customer interactions that require live, accurate documentation of the encounter.
- Ability to handle sensitive information and maintain HIPAA compliance.
- Demonstrated ability to navigate Internet Explorer and Microsoft Office.
- Maintain acceptable attendance and schedule requirement
- Must be willing to report onsite in Ortigas.