Hiring -Customer Service Associate
ILOILO, Iloilo
Posted more than 30 days ago
- Company:
- Neksjob
- Company Description:
- Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
- Contract Type:
- Contract
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
- Handle a high volume of incoming and outgoing customer calls professionally and efficiently.
- Provide accurate information and assistance to customers, addressing their inquiries, concerns, and requests.
- Follow established call center procedures and scripts to maintain consistency in communication.
-Document all customer interactions, including the nature of the call, actions taken, and resolutions in the CRM system.
- Escalate complex or unresolved issues to higher-tier support or supervisors as needed.
- Meet or exceed performance targets, including call quality, response time, and customer satisfaction.
- Collaborate with team members and provide support in a fast-paced and dynamic call center environment.
- Stay up-to-date on company products, services, and policies to better assist customers.
Qualifications:
- Good to excellent communication skills
- At least HS/SHS graduate
- At least 1 month CCE