IT Associate

Quezon City, National Capital Region

Posted 2 days ago

Company:: Systemantech Inc.
Company Description:: Systemantech began its full operation on January 1, 2007 and became one of the major players in IT Outsourcing Services in the field of Level 1, Level 2 support. In 2008, Systemantech expanded its operation by establishing support offices in Cebu and in Davao to support Visayas and Mindanao clients. In 2009, Systemantech adopted ITIL best practices thru training and passing of the ITILv3 Foundation certification and establishing the Enterprise IT Management Department to provide solutions on Helpdesk System, Desktop Management System, Network Management System and Server and Applications Monitoring. In 2012, Systemantech started professionalizing its services by developing the competency of its personnel through training. In 2015, Systemantech was recognized as one of the 25 most promising IT Services Companies by CIO Outlook. Systemantech continues to improve in order to attain its vision of being the preferred Managed Services and IT Management provider. Our commitment is to improve client business through the use of technology, supported by competent professional and to ensure continues improvement that provides exponential benefits to the clients and company.
Contract Type:: Contract
Experience Required:: No Experience
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 10

Job Description

LOCATION: Sr. Ave, Quezon City

Qualifications:

- A graduate of IT or any related course
- With at least 6 months or 1 year of experience as a Service Desk or similar role
- Knowledgable about the ticketing system
- With good communication skills

Responsibilities:

- Primarily responsible for calls and e-mails received via ITG Help Desk hotlines and mailboxes.
- Logged all requests received on the ME SDP Ticketing System and continuously monitored status.
- Ensure that all reported IT-related problems and/or requests received are acted upon within the set standards.
- Responsible for logging and issuing incident ticket numbers for all IT-related incidents as reported or escalated by other IT units or groups in coordination with the Incident Management Team.
- Monitor and update the status accordingly as deemed necessary.
- Receives and handles service requests, following agreed procedures.
- Promptly allocates calls as appropriate.
- Logs incidents and service requests and maintains relevant records
- Maintains records, informs users about the process and advises relevant persons of actions taken.