E-Commerce Operations Manager

Job Description:

The primary responsibility of the Manager is to design and execute operational plans to meet strategic objectives within the online platforms. Specifically, this person will be focused on monitoring and executing the operations for Lazada, Shopee, Wholesale distributorship and other 3rd party marketplaces with a full understanding of all the necessary supporting functions and roles of E-commerce, such as order fulfillment logistics, implementation, customer acquisition, pick up and drop off.

-Maintain operations: setting up, operating, monitoring, reporting, and planning, inventory.
-Very deep knowledge and first-hand market experience on Order Management and Fulfilment operations. Good understanding of how the flow of goods interacts with Planning, Logistics and customer Development.
-Perform day-to-day activities of the e-commerce platform.
-Supervises the movement, distribution, and storage of imports, supplies, merchandise.
-Supervises last mile logistics operations.
-Work with different teams to define strategies and assortment plans.
-Assist in collaboration and review meetings with cross-functional teams to ensure accuracy of forecasts and the achievement of fill rates to required levels.
-Evaluate issues and effectively communicate technical and non-technical solutions to peers and customers.
-Collaborate with Marketing to develop and implement online initiatives and inform go-to-market strategies.
-Increase the share of ecommerce to retail sales without sacrificing retail sales within established business channels.
-Leverage existing relationships with E-Channel partners to drive sales growth.
Other administrative work that may be assigned.

Requirements:

-Interested in E-Commerce and retail industry.
-Bachelor's degree in business, operations or related discipline preferred.
-At least 2-year operational experience as a manager, preferably in E-Commerce and retail industry.
-Detail oriented and work well under pressure with tight timelines
-Competent in MS Office applications.
-Working experience with e commerce platforms like Lazada & Shopee is an advantage.