RESPONSIBILITIES: Call the maximum number of leads/prospects to schedule appointments with clients. Conduct lead follow-ups and nurtures until appointments are set. Respond to inbound calls, text messages, and emails from prospects. Follow scripts to deliver...

Diagnose, troubleshoot, and resolve customer concerns promptly while maintaining efficiency. When necessary, escalate complex issues to the appropriate department, ensuring a positive customer experience. Recognize opportunities to retain customers by presenting alternative solutions, promoting special...

Ensure precise and transparent communication about healthcare services, insurance coverage, billing, and appointment scheduling. Promptly and effectively address customer concerns, including billing issues, insurance claims, and service-related complaints. Accurately record and update patient details in...

Respond to customer questions, concerns, and complaints promptly and professionally. Help customers with order placement, returns, and exchanges. Forward complex issues to the relevant departments when needed. Provide product recommendations tailored to customers' needs and...

Create and execute social media strategies that align with company objectives. Proficient in platforms such as Facebook, TikTok, LinkedIn, Reddit, and Quora. Work closely with marketing and operations teams to develop promotional campaigns. Manage social...

Help customers with airline ticket bookings, seat reservations, and reservation modifications. Respond to questions about airline services, special assistance, and travel requirements. Accurately input and update information in real time. Handle booking issues, such as...

Ensure precise and transparent communication about healthcare services, insurance coverage, billing, and appointment scheduling. Promptly and effectively address customer concerns, including billing issues, insurance claims, and service-related complaints. Accurately record and update patient details in...

Handle incoming customer calls related to ticket inquiries, reservations, and cancellations. Guide customers through the online ticketing system and troubleshoot any technical issues. Forward complex or unresolved concerns to the relevant department or supervisor for...

Assist customers in navigating the platform's features and capabilities. Well-versed in streaming services such as Netflix, Disney+, and Amazon Prime Video. Offer clear, step-by-step guidance to troubleshoot app or website issues. Manage billing disputes, refunds,...

Address customer questions, concerns, and complaints efficiently, escalating issues as needed for prompt resolution. Accurately record and update customer interactions, transactions, and order details in the system. Stay informed about company policies, procedures, and services...