Job Summary We are looking for an accomplished and strategic leader to direct large-scale contact center operations in the financial services sector. This role requires deep expertise in bank operations (preferably collections) and customer service,...

The Collection Trainer designs, delivers, and evaluates training programs for new and existing debt collection team member. This role helps all team members to be equipped with the knowledge, skills, and tools necessary to perform...

Support customers with account-related questions, such as billing, technical issues, product details, and service requests. Diagnose, address, and resolve customer concerns using available tools and resources. Report recurring issues and recommend enhancements to improve the...

Respond to customer calls, emails, and chats for technical support. Diagnose and resolve hardware, software, and network issues. Inform customers about product features and limitations. Share knowledge to enhance team performance and customer experience. Adhere...

About the Role We are looking for an experienced Collections Trainer who is passionate about developing people and helping them succeed. In this role, you will design and deliver training programs that build skills in...

Start Date: ASAP Location: BGC, Taguig / ONSITE Schedule: Dayshift (9 am - 6 pm) Qualifications: ⦁  Bachelor's degree or Associate Degree preferred, but not required ⦁  2 years of recent experience in...

Role Overview: We are seeking a highly detail-oriented and creative AI Trainer – Audio to play a key role in training the large language models that power our AI-native games. In this position, you will...

We are mass hiring Call Center Agents across our Metro Manila sites! Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE. Job Responsibilities: • Support customers with account-related...

Handle incoming customer calls related to ticket inquiries, reservations, and cancellations. Guide customers through the online ticketing system and troubleshoot any technical issues. Forward complex or unresolved concerns to the relevant department or supervisor for...

About the job: CS - Center of Excellence Assistant Manager (Taguig) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities and exposure to multiple accounts...

Location: Taguig City Work Setup: Onsite Schedule: Shifting Requirements: College Graduate At least 2 years of related experience as a Team Leader. Good exposure to day-to-day contact centre operations. Must have handled Blended Campaign (Voice...

ALORICA FORT IS HIRING FOR NEW YEAR'S 2025 Start the year strong with a job that fits your goals! We're looking for passionate individuals to join our Customer Service and Tech Support teams. POSITIONS AVAILABLE:...