Travel Account Bridgetowne, Quezon City, Metro Manila Shifting Schedule | Onsite Work Full-Time Position Job Description: We’re looking for experienced travel professionals to join our team! If you have a background in GDS and a...

• Communicates appropriate options for resolution in a timely manner. • Informs clients about services available and assesses customer needs. • Provides well-designed instruction, training and assistance to lower level staff.

• Using a computerized system, , responds to customer questions in a call center environment. • May carry out one or more of the following: Responds to telephone inquiries and complaints using standard scripts and...

• Billing associate for charge entry, electronic and paper billing, verifying eligibility and managing accounts. • Ensures claims are entered and submitted within 48 hours. • Processes secondary claims upon payment of primary insurance.

• Implement customer service programs when recommended. • Measure and match up service levels when needed. • Make guidelines to enhance operations and technical enhancements. • Using a computerized system, , responds to customer questions...

• Performs customer service and account service of each client • Generates and maintains reports for Sales Team • Quotes charges to customers • Partner with Sales Professionals in fulfilling after sales requirements of assigned...

• Handle incoming customer service support calls from established customer • Cross sell value added services or products offered by the company • Provide steady, superior service to every customer by making use of all...

• Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning • Handle inbound customer service support calls from established customer. • Cross sell value added services or products that are offered by the...

• Provide high quality customer service on every call. • Communicate clearly and effectively with clients. • Promote good listening skills. • Manage length of calls. • Recognizing and managing assertive customer calls.

• Provide excellent customer service through active listening • Work with confidential customer information and treat it sensitively • Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding

• Document all calls with regards to inquires • Monitor Call Tracking for responses from administrative group so call returns are done in a timely path. • Follow-up with clients within a 24-hour period in...

• Assist with placing, replacing, crediting, and tracking, orders received via email and or fax • Identify trends and communicate results to the management staff, sales force, and the customer • Utilize multiple tools and...