Offer precise details regarding products, services, order progress, shipping, returns, and refunds. Keep track of orders and proactively update customers on any delays or concerns. Stay informed about platform updates, new features, and best practices...

Interact with customers via online chat platforms, addressing their inquiries and delivering prompt, accurate information. Refer unresolved concerns to the relevant department or supervisor, following company guidelines. Keep current with company products, services, policies, and...

Oversee and track accounts to ensure logistics operations align with customer needs and expectations. Keep precise and comprehensive records of all shipping activities, including customs documentation, billing, and compliance. Address and resolve issues such as...

Effectively identify, troubleshoot, and resolve customer concerns. Escalate complex issues to the appropriate team when needed while maintaining a high level of customer satisfaction. Recognize opportunities to retain customers by presenting alternative solutions, special offers,...

Sixeleven Global Services & Solutions, Inc. is hiring a Full time hours Payroll Officer role in Bugac, Davao Region. Apply now to be part of our team. Requirements for this role: 2-3 years of relevant...

Respond to customer questions about account balances, transactions, and general financial details. Handle account modifications, including updating personal information, closing accounts, and setting up new ones. Help customers comprehend the terms and conditions of financial...

Respond to customer questions, concerns, and complaints promptly and professionally. Help customers with order placement, returns, and exchanges. Forward complex issues to the relevant departments when needed. Provide product recommendations tailored to customers' needs and...

Diagnose, troubleshoot, and resolve customer concerns promptly while maintaining efficiency. When necessary, escalate complex issues to the appropriate department, ensuring a positive customer experience. Recognize opportunities to retain customers by presenting alternative solutions, promoting special...

Help customers comprehend their bills, charges, and available payment methods. Handle payments, refunds, and adjustments following company guidelines. Support customers in establishing payment plans or arrangements when needed. Generate and submit routine reports on billing...

Respond to customer questions and offer precise details about products, services, and promotions. Assess customer needs and suggest suitable products or services to fulfill them. Oversee and maintain customer accounts to uncover potential sales opportunities...

Work setup: Onsite in BGC, Taguig Shift Schedule: Shifting schedules (24x7) What We Seek: • Bachelor's Graduate • 3 years of experience as a Team Lead in BPO handling voice agents, supporting fraud operations in...

Final Interviews for New Accounts in Bridgetowne and Pampanga (No Versant, Same-Day Offer) We're holding final interviews today for our New Accounts roles at the Bridgetowne and Pampanga site. Key benefits include: Same-day job offers...